CALISTA & BELLE DOES NOT SELL, TRADE, RENT OR PASS ON YOUR INFORMATION TO OTHER PARTIES. WE ARE COMMITTED TO PROTECTING YOUR PRIVACY AND WILL ONLY USE THE INFORMATION YOU HAVE PROVIDED TO PROCESS YOUR ORDERS AND TO PROVIDE AN EFFICIENT SERVICE.  IN THIS PRIVACY POLICY, WE’VE PROVIDED DETAILED INFORMATION ON WHEN AND WHY WE COLLECT YOUR PERSONAL INFORMATION, HOW WE USE IT AND HOW WE KEEP IT SECURE.

 

YOUR PRIVACY IS VERY IMPORTANT TO ME

This privacy policy sets out how Calista & Belle uses and protects any information that you give us when you use this website www.calistaandbelle.co.uk and throughout the creative process if you choose to work with me on your wedding or event stationery.

Calista & Belle are committed to ensuring that your privacy is protected, we are also dedicated to ensuring the protection of any third party addresses you provide for the use on your stationery ( ie: address labels, individually named invitations etc.. ) 

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WHAT DATA DO WE HOLD & HOW IS THIS PROTECTED?

Calista & Belle use email correspondence, telephone / zoom conversations, wedding shows, and our newsletter / blog subscription to collect data.

The personal data that I hold includes your name and your partners name, telephone and email address, your delivery address and if you are a wedding stationery client this may also include the date of your event and if necessary the names and addresses of your guests and other details of your event required in your stationery.

I use these details to either respond to your enquiry, give you a quote or complete your stationery suite. I also require your name and email for financial records, should you use my services, for invoicing.

My clients, or those who enquire with me to provide services to them, give me their personal data with knowledgeable consent and I hold it on the basis of contract/legitimate interest so that I can fulfil your order.

This data is stored on my desktops and laptop, email system and sometimes paper files if stationery is already printed. The data stored on desktops and email systems is protected by password and virus detection software. Any printed paper trails are kept in a locked & secure private studio only accessible by myself and my household. Any digital data is only accessible by myself  who is required to use it for purposes of fulfilling your contract.

If you use my website I will also collect your IP address (this is your computer's identification code) through the use of cookies. Essential cookies are necessary in order for my website and store to operate efficiently.

Cookies may be used to improve the convenience and customer satisfaction or to give me information about how my site is being used so that I can make adjustments to enhance the customer’s experience. You will be able to activate or deny these cookies and set your own preferences.​

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USE OF SITE BY MINORS

We do not market to children, nor do we sell products or services for purchase by children. If you are under 18, you may use our site only with consent from a parent or guardian. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

 

HOW I USE YOUR DATA & IF I SHARE IT

Your data is used to correspond about, create and deliver your stationery from initial enquiry to delivery of final products. Depending on the type of product that you order (including the method (if any) of print) and the delivery option, the data that is relevant to create your product/order may need to be shared with our printing and product delivery partners in order to complete your order. I will not share your details with any third parties unless, in the rare event, we were required to do so for legal or vital requirements.

I may use your completed stationery to showcase online on my website, social media and at events where I showcase our stationery (wedding shows). When used online I endeavour to ensure this does not show any personal details aside from my clients names and event date/location and will always wait until the event has taken place before sharing. You may ask for this to not be used or removed at any time by contacting sophie@calistaandbelle.co.uk.

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HOW LONG DO WE HOLD YOUR DATA FOR?

I will only retain your personal data for as long as is necessary to fulfil the purposes it was collected for as well as for the purposes of satisfying any legal, accounting, or reporting requirements. I may also retain your data if you have subscribed to my newsletters or blog notifications. I also love to send my clients follow up anniversary cards, which require the retention of your data. If you would rather I removed you from my list either opt out via our emails or feel free to email sophie@calistaandbelle.co.uk at any time. 

To adhere to accounting and tax requirements, Calista & Belle must keep basic information about our clients for six years after they stop being customers.

 

PAYMENTS

I do not hold any credit, debit card or account payment details at any time, nor do I share these with any third parties. For further details please see our Terms and Conditions.

 

​WANT TO KNOW WHAT DATA WE HAVE?

Feel free to email sophie@calistaandbelle.co.uk to request what data I have held, or to request I remove any data. I will respond to your request as quickly as possible.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will correct any information found to be incorrect.

CHANGES TO THIS PRIVACY POLICY

Calista & Belle  may update this Privacy Policy from time to time, which will be posted on the Site. You are advised to review this Privacy Policy periodically for any changes. If you have any questions about this Privacy Policy, please contact us.

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UPDATED

This policy is reviewed regularly and was last updated in October 2023.